Ian on April 2nd, 2009

I have always wondered why the need for a customer satisfaction survey after every job that I have done. Is it to find out if the customer is happy with my service or to get another figure in my report card to prove that I have completed a job?

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Ian on March 27th, 2009

Do we have to have a service level agreement with our users in order to proof that we are out there to help them in times of need?

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