Customer satisfaction survey, why are people not answering the survey and it is affecting the service level KPI? How do I entice my customers to complete the survey everytime I close the case for them? Here is what I found out after some analysis.
I have always wondered why the need for a customer satisfaction survey after every job that I have done. Is it to find out if the customer is happy with my service or to get another figure in my report card to prove that I have completed a job?