Why would a customer complain? Normally they will do so when they encountered a problem or they are not happy with the service that you are providing. When this happen, how do you then handle them? For small or minor problem they may just simply call or create a service ticket for you to look [...]
Since I have been tasked to look into how we can improve the service level of our Service Desk, I have been observing the expectation from users and the responses of our service desk staffs.
Customer satisfaction survey, why are people not answering the survey and it is affecting the service level KPI? How do I entice my customers to complete the survey everytime I close the case for them? Here is what I found out after some analysis.
I have always wondered why the need for a customer satisfaction survey after every job that I have done. Is it to find out if the customer is happy with my service or to get another figure in my report card to prove that I have completed a job?
Do we have to have a service level agreement with our users in order to proof that we are out there to help them in times of need?
Time flies and we are already into the end of the first quarter of 2009 and very soon, in another week’s time, April will arrive. Will I be able to achieve what I set out to achieve by the end of 2009? Well, it will take too long to find out. The whole of 2008 [...]
I have disappeared from my blog for the longest time ever (it’s almost a year to be exact) and it is as if, I feel, that I had vanished from the cyber world. Well, the real fact is that I had been busy with several other projects and they have taken up so much of [...]
I have been away for the 3 weeks working on a new project with my partner. Now that it is completed I have a little time coming back to update my progress. A little about my project, it is an ebook, I was responsible for writing the book and preparing the graphics while my partner [...]
Do you believe in the Law of Attraction? Have you heard of the Law of Attraction? If you have seen the movie ‘The Secret’ then you probably know what I am talking about. According to the Law of Attraction, everything and everyone that you encounter in your life, you have intentionally or unintentionally attracted into [...]
The traditional way of working in network marketing tells you to make a list of 100 people you have known before, no matter they are close to you or someone you met once or twice in a seminar or party, and then, “Show them the plan.” Most of us who have been in network marketing [...]